1. Book your reservation with one of our trusted clients
2. Add services@myvillavalet.com to your email contact list to ensure you will get our welcome email
3. Click on the link in our welcome email or visit myvillavalet.com and fill out the form to request services. Make sure to fill out your preferred method of contact
4. We will contact you via your preferred method to collect your shopping list details and payment method
5. Within 48 hours to your arrival, we will purchase your order, charge the card on file and send you a notification once the groceries are delivered and stocked

It is recommended that all deliveries be placed at least 72 hours prior to arrival

Absolutely. You may place as many orders as you please. We will discuss delivery details with you during your order placement.

We will get in touch with the rental agency in which you are renting from and arrange the details.

Prior to fulfillment, we request how you would like us to handle the event an item is not available. For an additional fee, we can source another store to find the item if a substitute is not available.

Unless specified by a promotion, Grocery Concierge charges a 25% service fee of the total cost of groceries as well as a $50 delivery fee.

A $50 Authorization is charged at checkout as the delivery fee. 

*A 3.6% Secure Credit Card Processing Fee is charged on all transactions.

If your groceries have not been purchased, you are able to get a full refund if you cancel within 72 hours of your scheduled delivery. If your groceries have been delivered, you will not be eligible for a refund. If you cancel less than 72 hours prior to your scheduled delivery and your groceries have not been delivered, the service fee will still be charged to your card.

1. Book your reservation with one of our trusted clients
2. Add services@myvillavalet.com to your email contact list to ensure you will get our welcome email
3. Click on the link in our welcome email or visit myvillavalet.com and fill out the form to request services. Make sure to fill out your preferred method of contact
4. We will contact you via your preferred method to prearrange arrival details and payment method
5. Your porter will arrive 15 minutes prior to your arrival time
6. Your porter will show you around your rental and help you decide which rooms you will be staying in
7. Your porter will unload your luggage, unpack and help you get settled into your rental
8. Once your requested tasks are complete, your porter will ask if there is anything else they may assist with. At this time, please let your porter know if you have additional needs and please tip your porter if you are happy with their services

Bellhop services-Unless otherwise specified per promotion-$50 + tip

1. Welcoming Guests- Our bellhops will be sure to have you arriving in style as they greet you and welcome you to your rental
2. Luggage Assistance- Specially trained to handle your precious belongs, we will make sure your luggage gets into your rental safe and sound
3. Room Setup & Orientation- We will unload your luggage, place your clothes in drawers and hang up your suites, line your shoes up and organize to your preferences so you can relax
4. Delivering Guest Requests- Need clean sheets or fresh towels during your stay? Our bellhops will deliver any necessary items your host supplies
5. Villa Guidance & Tour- We help you get acclimated showing you where everything you need during your stay is located, safety features of your rentals and can show you how to use your rentals equipped appliances
6. Local Area Attractions & Restaurants- Our bellhops can provide you with basic area attractions and help you get set up with concierge services if you are interested in enhancing your experience

1. Housekeeping- Our bellhops are not housekeepers. However, we do offer housekeeping services and they may assist you with scheduling additional services
2. Concierge Services- Aside from local area attractions and restaurants, our bellhops cannot provide experience recommendations. However, they can help you schedule additional services
3. Anything outside of what is listed in the “What services does the bellhop perform?” tab

1. While tipping is optional, it is always very much appreciated. Our bellhops work hard to deliver a seamless stay. Some recommend tipping $2-$5 per bag carried. Tips can be given via your porter’s Venmo, cash or cashapp or you may add a tip during the time you place your order.

1. Book your reservation with one of our trusted clients

2. Add services@myvillavalet.com to your email contact list to ensure you will get our welcome email

3. Click on the link in our welcome email or visit myvillavalet.com and fill out the form to request services. Make sure to fill out your preferred method of contact

4. We will contact you via your preferred method to arrange your cleaning schedule and preferences

5. Your housekeeper will arrive on the day and time scheduled and provide the services requested

1 hour- $100- Includes; trash removal in all rooms with replacement of fresh liners, all dishes cleaned, dried and put away, bedrooms tidied up and sanitized, bathroom counters and sinks sanitized, toilets scrubbed, living room tied up, dining room table wiped and sanitized, floors swept

2 hours- $150- Includes; trash removal in all rooms with replacement of fresh liners, all dishes cleaned, dried and put away, bedrooms tidied up and sanitized, bathroom counters and sinks sanitized, toilets scrubbed, living room tied up, dining room table wiped and sanitized, floors swept, 1 load of laundry washed, dried and put away, beds made with original bedding

3 hours- $200- Includes; trash removal in all rooms with replacement of fresh liners, all dishes cleaned, dried and put away, bedrooms tidied up and sanitized, bathroom counters and sinks sanitized, toilets scrubbed, living room tied up, dining room table wiped and sanitized, 1 load of laundry wash, dried and put away, beds made with fresh linens, fridge wipe out, all surfaces sanitized, floors swept and mopped, fresh towel replacement

*A 3.6% Secure Credit Card Processing Fee is charged on all transactions.

While the products we use may vary by rental, we do stick to Odoban as our preferred sanitizer as well as Sprayway as our glass cleaner and Weiman’s as our stainless steel polish. Other cleaning supplies such as laundry detergent and dish soap will be used from the rental unless otherwise specified.

No, you do not need to be present during cleaning. Our housekeeping staff is trained to clean efficiently and respectfully, ensuring the security of your belongings.

Our front desk is here to help with locating items in your rental, recommending local area and attractions, assisting in case of an emergency or if there is an issue with your rental during your stay. We are also able to assist with you setting up additional services during your stay such as bellhop services, housekeeping and concierge services.

No. Front desk services are included in your rental and available to you during the length of your stay.

1. Book your reservation with one of our trusted clients

2. Add services@myvillavalet.com to your email contact list to ensure you will get our welcome email

3. Click on the link in our welcome email or visit myvillavalet.com and fill out the form to request services. Make sure to fill out your preferred method of contact

4. We will contact you via your preferred method to collect your experience desires

5. Your experience details will be curated and we will contact you to ensure you are happy with the details

6. Your concierge will collect a payment method, arrange your experience and charge your preferred payment method

7. Your concierge will contact you with the details and arrangements of your trip

1. Curated Experiences- Indulge in the ultimate personalized getaway with our bespoke luxury experiences, curated to perfectly align with your desires, your group, and your preferences. Whether you’re seeking relaxation, adventure, or a touch of elegance, we’ll design every detail to ensure your stay is unforgettable—all while considering your budget. Let us create a seamless, tailored experience that elevates your vacation to extraordinary.

2. Meal & Event Reservations-Savor exceptional dining and unforgettable events with our concierge reservation services. From securing tables at the finest local restaurants to arranging private dinners or special occasions, we take care of every detail to ensure your experience is seamless and memorable. Whether it’s a romantic meal, a family celebration, or a unique local event, our team will handle everything to match your tastes and preferences, so you can simply relax and enjoy.

4. Errands-Enjoy a hassle-free stay with our personalized errand services. Whether it’s grocery shopping, picking up essentials, or running last-minute errands, we handle it all with care and efficiency. Let us take care of the little details, so you can focus on unwinding and making the most of your luxurious getaway—everything you need, effortlessly delivered to your door.

5. Arranging Additional Services- We’re here to make your vacation as easy and enjoyable as possible. Whether you need a private chef, a massage, help with the kids, or planning a special event, we’ve got it covered. Just let us know what you’re looking for, and we’ll take care of the rest, so you can focus on relaxing and having a great time. Whatever you need, we’re here to help make it happen.

1. Curated Experiences-25% of the total cost of the experience + $50 convenience fee plus any cost for the experience itself (i.e. event tickets ect.)

2. Meal & Event Reservations-$25 convenience fee plus any other cost incurred (i.e. event tickets ect.)

4. Errands- 25% of the total cost of items purchased, $50 delivery fee + tip

5. Arranging Additional Services–25% of the total cost of the experience + $50 convenience fee plus any cost for the experience itself (i.e. event tickets ect.)

*A 3.6% Secure Credit Card Processing Fee is charged on all transactions.

*Packaged pricing will be offered to guests booking multiple services